Last updated: June 20, 2025
Privacy Policy
Effective Date: June 20, 2025
Lacevo Pty. Ltd. (an Australian company) and Lacevo Inc. (a U.S. company) value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website and mobile application (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the data practices described in this policy. We strive to be transparent about how your personal information is managed and to comply with applicable privacy laws in Australia, the United States, the European Union (EU), and other regions as applicable.
1. Information We Collect
When you use our Services, including our website and mobile application, we may collect several types of information to provide and improve your experience:
Personal Information: When you make purchases or create an account, we collect details such as your name, email address, phone number, shipping and billing addresses, payment information, and any other information you voluntarily provide.
Usage Data: We automatically collect technical and usage information about your device and interactions with our Services. This includes IP address, device type, operating system, browser type, time zone, app or website version, pages or screens visited, time spent, and browsing behavior. We use cookies and similar tracking technologies to gather this data.
Location Data: If you enable location services on your device, we may collect geolocation data to provide location-based features such as nearby stores or relevant promotions. You may disable location tracking at any time through your device settings.
Customer Support Information: If you contact us for support, we may collect information related to your inquiry, including order numbers, communication history, and any issues reported, to assist you effectively.
Children’s Privacy: Our Services are not directed to children under the age of 13 in the United States, or under 18 in other regions. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal data from a child below these ages, we will promptly delete that information
2. How We Use Your Information
We use your personal information to:
· Process and complete your orders.
· Communicate with you about your order status, shipping updates, and respond to any inquiries or support requests.
· Send you promotional emails and special offers, if you have opted in to receive them.
· Improve our website functionality and user experience.
· Comply with legal requirements, such as tax obligations and regulatory reporting.
Legal Basis for Processing (GDPR): We process your data based on your consent (e.g., for marketing communications), the performance of a contract (e.g., order processing), and compliance with legal obligations (e.g., tax and regulatory reporting).
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
· Service Providers: Trusted third parties who help us process payments, manage orders, and deliver marketing services (e.g., Shopify, Klaviyo, Gorgias, Stripe, PayPal).
· Shipping Partners: Carriers responsible for delivering your orders.
· Legal Authorities: When necessary, to comply with legal obligations or respond to lawful requests from authorities.
All third parties are contractually required to protect your information and only use it to provide services on our behalf.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
· Remember your preferences, such as language or location settings.
· Track your usage of our website to analyze and improve our services.
· Deliver personalized advertisements and promotions.
You can manage your cookie settings through your browser's preferences. Please be aware that disabling cookies may affect your ability to use certain features of our website or app.
For CCPA: We do not sell your personal information. California residents have the right to request access to the data we have collected, request deletion of personal data, and request disclosures regarding the use and sharing of their data. For more information, please see our [CCPA Notice]
For GDPR: You must provide explicit consent for the use of non-essential cookies, and you can withdraw consent at any time by adjusting your settings in your browser.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes stated in this Privacy Policy, unless a longer retention period is required or allowed by law. This includes retaining information for accounting, legal, and regulatory compliance purposes.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
· Access: Request a copy of the personal data we hold about you.
· Rectification: Request corrections to any inaccurate or incomplete information.
· Erasure: Request the deletion of your data under certain conditions.
· Data Portability: Ask for a copy of your data in a structured, machine-readable format.
· Objection: Opt out of receiving marketing communications or limit our use of your data.
· For CCPA (California): California residents may request information about their personal data, request deletion, and opt out of the sale of their personal information.
· For GDPR (EU): You can exercise your rights to access, rectify, erase, or restrict processing of your personal data by contacting us directly. We will respond within 30 days.
· For APPs (Australia): You can request access to and correction of your personal data. If you are dissatisfied with how we handle your data, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
To exercise these rights, please contact us at support@lacevo.com.
7. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to safeguard your information, please understand that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
If you are located outside of Australia or the United States, your data may be transferred to and processed in these countries. We take measures to ensure these transfers comply with applicable privacy laws and frameworks, including the CCPA and GDPR.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and if the changes are significant, we will notify you via email or through a prominent notice on our website or app.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we manage your personal information, please contact us at:
Email: support@lacevo.com
Australia Office: Lacevo Pty. Ltd. 6 Mermaid Avenue Maroubra, NSW, 2035, Australia Phone: 0435 148 239
U.S. Office: Lacevo Inc. 3828 Kennett Pike, Suite 212, Greenville, DE 19807, USA
