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Kate, LACEVO's in-house IBCLC and registered nurse

our in-house IBCLC

need help? book in with our IBCLC

Struggling with fit, flow or comfort? Our in-house IBCLC and registered nurse is here when you need a hand. If something doesn't feel right, book a complimentary one-on-one call for expert, empathetic guidance.

complimentary for S70 owners15 to 30 minutesvideo or WhatsApp call
BOOK IN WITH OUR IBCLC

CUSTOMER SUPPORT

every breastfeeding journey is unique, which is why our customer support team consists exclusively of real breastfeeding mothers and certified lactation consultants, ready to offer empathetic and expert guidance - tailored just for you.

when to book in

fit and flange size

Pumping feels uncomfortable or your fit seems off? We'll help you check your fit and choose the right flange inserts.

flow and output

Output has dropped or isn't what you expected? We'll look at your settings and routine with you.

your pumping routine

Finding it hard to fit pumping around feeds, sleep and work? We'll help you find a rhythm that works.

something else

Something doesn't feel right? We'll help you work it out.

Just getting started? The S70 instruction manual walks you through setup.

how it works

choose a time

Pick a time that suits you in our IBCLC's calendar.

You'll see a Microsoft booking page. Choose Continue as guest. No account needed.

tell us what you need

Add your name, email and what you'd like help with. Prefer WhatsApp? Add your phone number.

talk with our IBCLC

You'll get a confirmation email with your call details.

BOOK IN WITH OUR IBCLC

questions

is it really complimentary?

Yes. Support from our IBCLC is complimentary with your S70 breast pump purchase, whenever you need a hand.

do I need to book a call to get started?

No. The S70 instruction manual walks you through setup. Book in if you need help with fit, flow or comfort.

do I need to own a LACEVO pump?

Yes. Calls with our IBCLC are for LACEVO pump owners.

what if none of the times suit me?

Send us an email at hello@lacevo.com. We will respond within 24 hours.

is this medical advice?

Our IBCLC's calls are lactation and product support. They don't replace your own doctor, OB-GYN or midwife. If you or your baby are unwell, contact your healthcare provider.

not ready to book?

Send us a message. Our support team are real breastfeeding mothers and lactation consultants.

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